Evaluating business ideas before you put in your resources

All business ideas have something in common, all of them sounds great when they first come to your mind. It’s only after you start poring over these ideas, the loopholes start to appear and sometimes these ideas are rejected right away, others are postponed and only few of them gets “a go ahead”. So far so good, but at times trying these ideas (and eventually failing) means a huge loss in terms of finances or other resources. Sometimes, it just happens despite careful evaluation and pre-planning but most of the times it is a result of slipshod planning and little or no assessment. Given, that it doesn’t take anything but some time to carefully evaluate a business idea, it is a must to scrutinize an idea before you invest, no matter how eager you are to give it a go.

Idea evaluation should always be carried out by more than one person (especially if the person is also the originator of that idea). If it is an expansion idea, the head of all departments should come together and discuss. If it is an idea about starting a new business, you should contact the experienced persons in your friend and families and ask for their opinion. Ask others to come up with constructive criticism and write down all plus and minuses, don’t get too bogged down if you get negative opinions from most of your friends. Just compare pros against the cons and decide if the idea is worth giving a try or not.

Ideally the product or service in question must have some unique features; if the product is not unique then you must make sure that the demand is there. If the demand is not there and the product or service has no competitive advantage to boost, it will most probably be a waste of resources to launch this product. Make estimated figures of the start up cost and the cost of running the business and see if the idea is profitable or not, don’t start some business for the sake of it. There are many aspects to peruse, for example the size of market, barriers of entry, exit plan (yes every business plan must have one), profitability, target market, pricing, etc. Also, you must do a test run before fully launching your product or service to see the actual demand, doing this test run will also give you an idea about your personal capacity and the possible barriers.

Source:
Wholesale Suppliers Directory

Elements of a Mission Statement

No one can deny the importance of a mission statement in motivating a business. Mission statement not only helps the business to remain on its track but also helps determining the very purpose of its existence. Finding a perfect mission statement is never possible. Mission statements are made, followed and updated continuously. Updates are made due to many reasons like change in business, change in business philosophy or any other major change that would result in substantial deviation for the organization from the earlier path it laid down in its mission statement. There are nine elements which involve in making a mission statement. Each good mission statement incorporates all of these elements in it. These elements are.

1.Customers
2.Products or Services
3.Markets
4.Technology
5.Concern for survival, growth and profitability
6.Philosophy
7.Self concept
8.Concern for public image
9.Concern for employees

Here is a glimpse of what each of these elements states about in a mission statement

1.Customers
In this element the organization mentions who are its customers or potential customers. What will it do to serve them and how will its customers find this organization different from the other organizations providing similar products or services in the market.

2.Products or Services
In mission statement a business has to mention the producer or service or both they are providing. By defining products or services the company distinguishes its offered products or services from competitive products or services of similar nature provided by other competitors in the market.

3.Markets
By defining markets, the company is declaring which types of customers it will target. Or who will be the intended audience for which it will produce products or services. For example, a luxury car maker like Rolls Royce has a potential market of only the richest of the rich in the world.

4.Technology
By defining technology, the company tells its current technology use in making of its products. It also tells about the unique ways in which its products or services are technologically more advanced then their alternates.

5.Concern for survival, growth and profitability
In this element of the mission statement business defines the means it seeks to survive in the longer run. It not merely lists them out but also defines the logic behind them and how will the company strive to achieve them.

6.Philosophy
Philosophy of a company is a much wider term to cover. By defining philosophy, the company defines its way of working, its culture, its beliefs and how it sees work to be carried out. It is also an analytical way of defining the norms on which it runs.

7.Self concept
By defining the self concept, the business is telling its heart out to the world. In this the company shows the outside world, its core strengths and the place it sees itself in the future.

8.Concern for public image
The buzz word is usually corporate social responsibility mixed with concern for public image. First of all these two terms are totally different and they can by no means be intermingled with each other. Corporate social responsibility points the ways in which the business wants to contribute towards the betterment of the society. Concern for public image is a much wider term and can include not only the corporate social responsibility but the overall impact of the actions taken by the company on its image. This may include from minor issues like installing manufacturing recycling plants by a company for pollution reduction to improve its packaging to enhance a better brand image for one of its top line brands.

9.Concern for employees
Earlier day corporations didn’t care much about their employees. Thankfully the trend has started shifting from no focus to a lot of concentration on working environment. In a mission statement a company also defines the ways in which it is beneficial for potential and currently working employees to work at a certain organization. This also includes the ways in which the company will treat its employees and how will it look towards this relation in a longer period of time.

Source:
UK Wholesalers

Hone your skills to provide better customer service on phone

If you’ve got the experience of calling some company’s helpline and talking to their representatives, you must be having an idea of the difference that the person on the other side of the telephone line can make. Some representatives are able to make a positive impression even before the actual conversation take place. Research shows that a good percentage of angry customers skipped the idea of getting rude and using foul language, just because the person who received the call sounds too polite and erudite. We can safely assume that a big majority of these customers must have skipped the idea of bad mouthing that particular business in front of their friends, as well.

On the contrary, some representatives take pleasure in poking fun at customers and making them feel sorry for even thinking about complaining or making an inquiry. Sometimes it can be due to insufficient training or little or no check over your CSR. Sometimes little things like advising them to call to another number or sending an email to some specific address can prove to be a big enough turnoff (ideally it should be the customer service representative who’ll forward their complains to the concerned department). At times the prospective customer calls a new business and upon hearing a somewhat discourteous greeting, the first thing that comes to his/her mind is “if hiring their services means hearing such displeasing response more often, then there’s no way I m getting into business with these fellows”.

Your customer service staff needs to be au fait with the main idea that they are there for customer’s service. What a “shocking revelation” Mr. writer, you must be thinking, but this obvious point is ignored by customer service staff quite often. CSR people are there to serve the customers, not for giving short answers to their questions and hanging up the phone instantly or take another call. However, it’s not always the customer service staff that makes this mistake, sometimes business owners are themselves the culprits, without even noticing it. If you are a small business and you don’t have the need or resources to hire specialized staff, you must hone your skills to give a better impression.

You don’t necessarily need to join some crash course of improving your telephonic conversation; some mock calls with your family members or friends can give you plenty of advice to work on. All you need is to ask them to comment on your voice quality, selection of words and convincing techniques.

Source:
UK Wholesale Suppliers, Distributors, Dropshippers & Manufacturers
Computers Wholesale Suppliers

Consumer's income and its implications on your marketing plans

Marketing plan is not just a yearly ritual that managers should perform, so as to give an impression of being proficient. If truth be told, a sound marketing plan plays a pivotal role in the success or failure of any product (or product line). Along with many other aspects, a core function of marketing plan is to look at the marketing environment and how it will affect the product in question. Marketing plan comprised of (but is not limited to) taking into consideration the overall situation of the market and economy, consumers, competition, upcoming trends and consumer behavior. Another part of marketing plan is customer segmentation based on different preferences, age, demographics or social class.

The most influential factor in consumer’s purchase pattern is of course, their income. Income plays an important role in distinguishing social class and consumer behaviors. A significant shift in consumer's income can invariably change the way they look and decide about purchasing some specific product. When the income increases, normally the quality of the product and the satisfaction they are getting out of this purchase becomes more important, on the other hand when it goes down, the cost may become the most decisive factor. Consumer’s income is also said to effect the hedonic consumption.

There are other factors for sure; however a shift in income can outweigh many of them. Therefore, when you are in the initial stages of making marketing plan, keep in mind the income level and social class of your targeted customers, and build up your plan around it. You can conduct your own research, to get an idea of the average income of your targeted customers; or you can also rely on secondary resources if you are a small business.

The information will help you in determining future demand for the product, consequently helping you in setting prices for your products. Also, when you are about to launch a new product (or an old product in a new market); you must consider the personal income of your targeted customers. For the reason that they are less likely to spend on trying a new product and experimenting when their income is decreasing, no matter how good the product is, except for when someone comes up with an alternate product or service which is cheaper than the existing one (that is why the recession is the best time for small businesses to get a jump start by providing low cost alternatives to the consumers caught in financial crisis).

Source:
Mobile Phones Wholesale Suppliers
China Wholesale Suppliers, Distributors, Dropshippers & Manufacturers

The importance of Marketing Relevance

Not more than a decade ago, marketing was considered a relatively simple job, however with ever growing competition and consumers becoming more and more ad averse, marketing is turning out to be a job that leaves you pulling your hairs in frustration, every now and then. At times, it seems that you had left no stone unturned in your efforts to make more sales and still, you keep falling short of the target. Terms like ROI, targeted marketing or marketing relevancy are much weightier than they used to be, and the business owners and company directors are now capable of differentiating between the effective marketing and mere boondoggles by their marketing personals. On the other hand, customers are getting increasingly irritated by the manner businesses have bombarded the digital or print media with their ads, as a result they have gradually developed a tendency to skip any advertising material, come what may.

To cut the long story short, any advertisement that is not relevant will be rejected by the customer, straight away. Imagine that, an outright rejection, which can be regarded as an absolute failure for the marketing department. Therefore, spending time on marketing relevancy is as important as working on the idea and presentation of the ad (even more in many cases). For the reason that a brilliant idea will be wasted, in case the ads do not appear at the right place and at the right time. It applies on all types of marketing, namely online marketing (email marketing, pay per click advertisements or pop up banners), ads in electronic media (Radio & Television channels) or print media (newspapers and magazines).

Online marketing is much more efficient in this scenario, seeing that it provides the marketers with much more control over the display and exposure of their ads. You can spend bucket loads of dollars on sponsoring some of the most viewed TV shows and still more than half of the viewers would downrightly ignore the commercials. Why? Because they are in no mood to ponder over some buying decision in their leisure time, for example if some life insurance ad appears during a football match (viewers will be in a different state of mind altogether, because of the nature of the show). However, online marketing allows you to take help from useful data like search patterns or bouncing rate through different sources, enabling you to keep an eye on your marketing effectiveness throughout the time.

Source:
Wholesale
Wholesale Suppliers

How important are business surveys and customers feedback

How do we differentiate between serious and not-so-serious businesses? An easy way to make this distinction is to take a look at how eager they are to get the feedback from their customers? More often than not, customer feedback is free but when we look at its value, it’s priceless. Making a product and then vehemently trying to convince customers that this is the product they need, is nothing more than a shot in the dark that mostly misses the target. A much better and more practical approach is to ask customers what they want and then make it available to them. Customers can give you much better advice than any of those high priced consultants, and customer surveys and feedback is the only way to get this information.

Instead of welcoming feedback, some businesses are seen trying to discourage any kind of feedback, probably because they are sure that there's going to be nothing but complains. Not knowing, how imperative these complain can be to their long term success. Don’t think of the complaining customers as unappreciative souls who’ve got nothing better to do but to criticize your product or services, rather take them as courteous friends who were kind enough to take some time out and guide you on how to make improvements to your products. They could’ve just dump your products like others, leaving you in dark as to where did you go wrong? Irrespective of the feedback being good or bad, it is something that must be encouraged, for it will provide you with the opinion of those, who matter the most (i.e. consumers).

Coming to the question of what’s the best way to get customer feedback? It depends on the type of your business and as well as your customers. If your customers are internet savvy, then a quick survey form at your website or some other social networking website is an excellent bet. Encourage suggestions and request them to come up with honest reviews of your product, when they do, don’t forget to acknowledge their contributions.

Whatever method you choose for acquiring customer’s feedback, make sure that all those suggestions and feedback is not going in vain. Try your best to take appropriate steps according to the feedback; the customers must not get the impression that they are wasting their time for nothing. Instant reaction on customers complains and suggestions will make them feel privileged, ultimately resulting in a more loyal customer base.

Source:
Wholesale

Different types of discounts you can offer to your customers

What are the two most attractive words, you can use in your advertisement to lure customers? Answer is Discount and Free, and although “Free” can pull much larger crowds as compared to “Discount”, you can’t really offer your products for free. Therefore, discount is a more practical, sensible and smart option to use. Different types of discounts and sales are very effective to curb the competition. It can also provide a good boost to your sales in the time of recession, when people are looking to save on every deal. However, offering discount on your products will obviously reduce the inflow of cash, therefore you need to chew over your discount strategy over and over, keeping in mind all costs and expenditures. In addition to this, there are some laws in developed countries that impose some restrictions on discounts; you need to confirm to these regulations as well.

Here are some of the discounts you can offer to your customers.

Quantity Based Discount:
You must have noticed a huge difference between wholesale and retail price. Whenever you buy something in large quantities you expect some discount from the seller. People are more than happy to offer low prices to a buyer who will purchase in large quantities because it allows the seller to save in many ways. But normally these quantities are too large for a normal consumer and only businesses can afford to purchase a product in these quantities, however you can offer some sort of off-price if the customer buy more than one units, for example 5% off if someone purchases 10 units or more.

Payment Based Discount:
If majority of your customers make purchase on credit then you can offer payment based discounts to these customers, tempting them to pay as soon as possible by offering a small discount on paying cash without delay. Prompt payments will save you all those collection costs and help you with daily expenditures of the business, as well.

Trade Discounts:
These are the discounts you have to offer to the middleman, be it the wholesaler, retailer or distributor, so that they can cover all costs of marketing that may be needed before the product reaches to the ultimate consumer. Trade discounts are in fact, the biggest of all.

Special Discount:
In some cases you can offer discounts to some specific group of customers to capture that special segment of the market. This niche group can be of students, house wives, doctors, your previous customers, small business owners or any other strategically targeted group.

Source:
Wholesale

Winning combination of internet and B2B marketing

Though business to business transactions have been there for ages, B2B marketing is a relatively new phenomenon (or perhaps marketing was not classified into separate categories like B2C, B2B, and B2G back then). Ever since the categorization, business marketing has surpassed the traditional "consumer marketing" by all measures, that too in this short time period. Business marketing is now established as a much bigger and more profitable venture, particularly in the developed countries. Basic difference between these two, as evident by the names is that in B2C marketing we target individual consumers, while in B2B marketing our aim is to engage businesses, organizations and large corporations. Business marketing is undoubtedly a tough job, but far more profitable without any doubt. Mainly, for following reasons …

• The profit margin is much larger than consumer marketing
• You don't have to cope with the cut-throat competition that exists in consumer marketing
• Business marketing is not unpredictable and complicated when compared to consumer marketing
• Once secured, the customer (i.e. a business) stays with you for a much longer period
• Customer acquisition cost is lower when weighed against the income that generates as a result

Internet and B2B Marketing:
From positioning to promotion, and sales to customer support service, Internet has revolutionized the B2B marketing, B2B marketing and Internet make an excellent duo that is cost-effective, far reaching and equally promising. Ignoring internet as a marketing medium altogether, can prove to be a suicidal decision if you are running a B2B business.

Low cost:
If you are looking to cut down costs for research studies, promotional campaigns, lead generation or even branding, internet is the most economical medium to carry out all these tasks, and the fact that most of online marketing techniques may draw in only the targeted customers, makes it even more worthwhile.

Cementing your relations with the customers:
Social media networks e.g. Facebook or LinkedIn enables your customers to interact and get the answers to their queries (regarding your business or products) in no time. Corporate Blog is an excellent way to establish yourself as an experienced professional; you can elaborate your business mission, share your knowledge of the industry, and get immediate feedback. Similarly, you can provide your customers with an expeditious customer support service at absolutely no cost involved.

Online B2B marketing platforms:
Luckily, internet offers various types of B2B marketing platforms and business networks, which mean you've got a pool of interested buyers readily available. These networks (e.g. dailytrader.com) can take the fuss out of B2B marketing and give an instant boost to your sales.

Source:
Wholesale

Using Marketing Information System to Perfection

What is the difference between a good marketer and an average marketer? Probably the most vital one is the ability to anticipate the demands and trends in the targeted market; it is in fact the essence of marketing. Marketing manager, who can foresee coming trends or demands, is a piece of good fortune for the business. Given these forecasts are based on actual information and figures, rather than just gut feelings. The businesses that can “smell the blood” (anticipating changes) and “go for the kill” (prepare for the upcoming boom in demand) always manage to get their hands on the biggest share of market.

To help managers foresee the change in market or customer’s preferences, you need a sound information system, which is known as marketing information system. Marketing information system collects the relevant data; organize it into something meaningful, make recommendations based on these figures and than stock it up for future use. Any marketing information system that lacks in any of these three departments is nothing but an encumbrance for the business.

Among these three components, the first one is also the most important one, because the effectiveness of the entire system depends on the availability and correctness of information. There are two types of resources, normally used for collecting data. Primary resources, where the company carries out the research itself, through different means (interviews, observing consumers behavior, etc) and the secondary resources, where research work of some outside party is used (e.g. government or some research specialist firms). All of these resources have their own pros and cons and the people involved in the decision making should choose the source carefully, consistent with the quality of the data required and the cost.

Then comes the organizing part, where this raw data is sorted out and organized into something purposeful. If the information was collected through primary resources, then this task of organizing the information should not be much of a problem, however if secondary resources were used, it may take some time to segregate required bit of information. Even that has been made easy by powerful computers and data stored in electronic forms.

Last part is deriving results and making decisions based on these figures. This is done mostly by the management, but the success of these decisions is based entirely on the figures originated from the marketing information system. As you can see, marketing information system is a basic requisite for the most important decisions; still many businesses continue to operate without a proper MkIS.

Source:
Wholesale

Retail marketing – Boost up your retail business

Retailing is an important component in the supply chain. In most cases the products are sold to their final customers from a retail outlet, it is the retailer who gets to know the customer feedback more than anybody else. Retail business is a form of small business but most business owners do not even consider marketing or advertising their retail business, which is absolutely wrong. Remember, no matter how small or how big your business is, if you are not doing appropriate marketing, you are going amiss. The marketing techniques may differ, the amount you spend on marketing your retail store may be relatively small (or maybe you won't even need to spend anything at all), but overlooking the marketing altogether is definitely a bad business decision.

Retail marketing – is it really necessary:
Do not retail businesses have competition? Do not retail businesses have to target customers? Do not retail businesses need sales? If all of these business traits are as applicable to retail businesses as any other business, then why is not marketing? Only difference is that as a retail business you probably have to target a very small set of customers, therefore the efforts you'll put into marketing will be relatively lesser than a large business.

So, what is the best way to market a retail business?
The best way to market a retail business, is to don’t overlook any single medium that falls within your resource limits. It can be anything, a business card, pamphlet, press release, small ads in your local newspaper classified section or yellow pages, attractive display of products, banners in the locality, special discounts and sale or maybe making a special effort to please your customers. As you can see, by spending a very minimal amount every now and then, you can rise above your competition with more or less the same products and prices.

Making it more profitable:
The notion is that starting or running a small business needs little or no planning, which is clearly incorrect. Small things can prompt big changes, for example more efficient pricing, product sourcing, smart money management, etc. If you have not been paying attention to any of these, it is time to start keeping tabs on all aspects of your business and see if you can improve on some aspect. It can be anything, such as less electricity consumption, dumping your supplier who charges too much and getting into business with a new one, putting extra effort to connect with your customers on individual level, etc.

Source:
Wholesale Suppliers

Keeping an eye on your advertising effectiveness

Slowly but surely, majority of businesses now understand the importance of marketing. Even the businesses with minimum resources are aware of the concept and significance of marketing. But there’s one thing that still goes without being noticed by many of them, that is advertising effectiveness. Many businesses have no idea on how to measure the success of their marketing campaigns. As a result, they keep running advertisements and marketing campaigns without really knowing if it is effectively working or not. Keeping a check on your advertising effectiveness is very important, or you may be wasting your resources on something useless, without even knowing it. On the other hand, measuring the accomplishment of your advertisement or marketing initiative is not as simple as measuring the increase in sales or inquiries.

How do we know if a commercial is effective or not?

A commercial that turns out to be extremely popular, doesn’t guarantee to be effective. For the reason, that the effectiveness of a commercial can be judged by evaluating its achievements and not by the hilarity in it. Therefore, if a commercial or any other marketing material that was meant to bring in more customers or to build a strong brand image is not effective unless there’s a positive change in the number of enquiries or the brand awareness. In fact, sometimes the storyline gets so interesting that it overrides the intended message in customer’s minds.

Setting objectives:

It is very important to jot down goals or objectives before initiating a marketing campaign. Most of the time, advertisement is targeted at generating sales but other equally important targets could be customer loyalty, product awareness, persuading customers or brand recognition. When setting objectives, make sure these are unambiguous and measurable, especially if you are delegating the project to some outside company.


Evaluating effectiveness:

Many companies test their ads or infomercials on a sample group of targeted customers to see the reaction. For small businesses that may not be possible but you can get the help from your family members or friends and ask for their opinion, the earlier you spot an ineffective medium, the better. If, after spending plenty of time and resources the end result is not impressive, don't waste more resources in distributing, publishing or making it public. Getting the accurate feedback is the key to constructive evaluation. Also, if you are trying to asses on the basis of increase in sales or revenue, don't rush into the process as soon as the commercial goes on air; you need to give it some time to develop.

Source:
UK Wholesalers

Starting your own export business, The process explained

Whenever you decide to start something big, a little time spent on planning in the beginning will save you from lots of thinking sessions (filled with frustration, panic and disappointments) later on. You can make giant looking tasks a lot easier by dividing them in small, practical step-by-step procedures. Starting an export business is not a walk in the park, and when you decide to get into this business, you have to make quite a number of arrangements such as deciding your product, choosing shipment mode, arranging finance and much more.

Initial Stage:

Select your product

Determine potential buyers

Market research

Exporting method

Comprehensive business plan

First you have to select the product; in case you are not already involved in producing or exporting some product locally (even then you may need to improve its quality and features for international export). After choosing the product, you can now assess the targeted customers. Do some research on the market and analyze it carefully. Next step is to decide upon the exporting method. Remember, all of these decisions and selections should be based on some facts and figures, and not mere assumptions. As stated earlier, time spent in planning & research will save you from possible loss and failures in the future. You need to be watchful, alert and patient in the start, so that you don’t fall in hands of frauds and scams. 

Middle Stage:

Determine Price

Payment terms & conditions

Terms and conditions for delivery and shipment issues

Shipping mode

After you are done with initial research and planning work, you now have a plan in your hands. You know your potential customers by now. Next step is to determine prices, while doing this, keep all costs and expenses in mind, don’t try to take too much risk by offering extra ordinary low prices. Payment terms and the mode of payment is also an important decision, so is the selection of shipment mode you are going to use.

Final Stage:

Financing

Production/Manufacturing

Packaging

Shipment

Collection of payment through your bank or some payment processor

After all the planning and marketing, you will start receiving orders from interested customers. At this point, you need to have sufficient funds in hands to manufacture or arrange the products you are looking to export. Once you have got the funds, and you are done with the production work, you need to go through packaging and documentation work before making a shipment to the customers.

This is the basic framework for starting an export business, which will help you in starting smoothly and gradually growing.

Role of distributors & agents in exporting business

As a manufacturer or exporter who is willing to step into some foreign market, you should better be starting in a safe and calculated manner. One relatively safe and secure method is to start with indirect exports and see the response. There are many ways to start indirect exports, but the most widely used method is to hire the services of commission agents or get into a contract with some distributor. Although, their roles may sound a bit similar, both of them differ at some points. Let’s look into the role of these two in detail.

Agents:

Also known as commission agents, they are responsible for selling your products in foreign market. They are experienced campaigners and quite familiar with the market you are going to target. They know the customers and their needs. However, the thing to remember is that they are solely responsible for selling your products. They do not buy from you directly; neither do they involve themselves in delivery or after sale services in most cases. Their source of earning is the fixed commission on every sale (or gross sales, they will make for you).

Commission agents must be able to meet following requirements before you hire their services.

Should be having loads of experience

Check to see if the agent also deals in some of your competitive products

Past record of sales and the stats for business they have provided to other exporters in the past

How much of the market that agent can cover on his/her own and to what extent

Do they sell to end users or businesses?


Distributors:

Unlike commission agents, distributors normally purchase the product from you (at low rates) and then sell it in the market, all the time maintaining some inventory with them. Given, they also provide after sale services, they are more suited if your product needs some installation work or requires after sale services.

Distributors should be financially stable

They must be good in inventory stocking and warehouse management

Should be having technical information about the product (train them if needed)

Should be ready to work at price margins you are willing to offer

Be careful when going into a contract and think over the clauses many times before signing

Distributor should be capable of running or managing the advertising campaign if needed





Now, whether you should go for agents or distributors? The answer to this question will depend on your product and preferences.